Customer Testimonials
I will always use One Automotive because of their helpful, friendly staff. I am a very satisfied customer. I also like the shuttle service.
Brought my car back to have a repair finalized. Keys were not left in vehicle as requested. Called next morning and Ryan not only apologized but personally delivered my keys to me at work. That’s impressive!
Nate was awesome to deal with! The communication was clear and precise! Thanks for the excellent car of our vehicle!
Excellent communication and commitment to fixing it correctly. Pleasant staff. No appointment needed is a big plus!
Nate was very helpful and stayed in communication with me through the entire process. He explained everything clearly and so I felt better about getting all of the work done there.
Got an oil change and tire rotation. Service was overall good. Didn’t wait too long
Appointment was scheduled without oil filters in stock. Incorrect mats ordered and left in the back of car without install. Car was not washed as advertised
They were nice at first. I finished the car buying process and they brought the second key fob out to send me on my way and it didn’t work. I brought it to their attention and they said they couldn’t do anything about it.
Servicing my vehicle was delayed because of neglect to get it into a stall right away. After waiting for the completion of my vehicle's servicing I went out to the desk and found out that it had not been taken into a stall for servicing. Human error, tough we all make human errors. I was compensated and consoled by not having to pay for a major cost of the service. I was satisfied with that.
The service done on my jeep was great. They got it done in a reasonable timeframe while making it affordable.
People are friendly, helpful, and the service is great. thank you. satisfied customer thank you
Hello I was greet by Sam when I arrived. She quickly found my data in your system, asked me if I needed anything else and proceeded. I keep getting notices on my car carplay that I need to update the software. I do not know now how. Nevertheless Sam checked with others and could not find a Update. I still get the popup. Perhaps someday someone can tell me how to update the software, passwords, etc. For this time, the car was delivered on time, and everything was perfect. Thank you!
Very impressed with the professionalism and accommodations. I was particular impressed with the video the technician made of the explanation of the work he was doing.
Every time I go there to get repairs, they have been friendly and helpful. I have had all my repairs done there, including oil changes and have had a very good experience.
Service was fine, but Extremely overpriced, more than double competing dealerships with no added value, so will definitely not be going back.
Easy to work with and very nice people there. Reminders were very helpful. Great experience!
Everyone I dealt with at the dealership were extremely helpful, nice, and professional. Great job!
I waited almost 2 hours and never had an update from anyone. That is frustrating.
It was fast and convenient customer service was very polite and helpful. Would recommend to others
Nate was a great advisor - enjoyed working with him. We typically take all our vehicles here, they've treated us well.
Andrew Sonnentag, Ryan Rachick and Nate Felixmake a great team and made the buying process very easy. One of the reasons I keep returning to this dealership.
I had to bring my vehicle back in for the same check engines codes that came back on after the first first time I brought it in. After only driving about 40-50 miles both the 1st and 2nd time I had it in, the check engine light came back on for the same codes. Looks like it will have to go back in a 3rd time!
Samantha was professional and friendly. At my request she gave me a detailed estimate of each part to be worked on with pictures and the price. She also returned a call to my son to tell him about any part he questioned (this was late on a Friday afternoon before a holiday weekend). When the car was not ready as planned, she shuttled me to my dental appointment and then to the garage where I waited another hour for my car to be done. She easily took care of a late detail the next day.
I wish you had asked ... Read More DealerRater - Jun 2, 2025
Great staff! I would highly recommend to anyone that is looking for any service/ a simple oil change.
I was charged for items. We're not used with my service. When I politely, I questioned them the assistant told me she doesn't make up the pricing and it's not her job to figure it out. I do not plan on returning.And I am also not recommending this service to anyone.
Samantha communicated my vehicle status via text message throughout the entire appointment which I appreciated. I also really enjoyed the video inspection from my technician, what a cool feature. My technician found and fixed) replaced a blown exhaust gasket which I really appreciated, as the driving experience is now smooth and quiet!
app to approve service action mislead on price. actual price was 40% more than stated in app
Price was more than what was quoted to me. Also when I got home I opened the hood and found that they forgot to put the cap back on the transmission fill tube. I found it setting on the battery. I was just lucky that it didn't fall off the battery on the way home.
brought car in for noise in front. I was told it was a loose(e broken) motor mount and paid $281 to fix it. Noise continued so back with car, now I am told it is missing screws in brakes and it will cost over $1000.
They did a great job, I paid less than I was quoted although the time I had to wait for completion ended up being over an hour longer than expected.
Things were good and fine, nice people and service was excellent. Timely and efficient staff
Flawless experience. My car is getting older and is starting to require more maintenance. Samantha was a great help, everything was communicated well and fortunately I was there early so I was in and out of there within 30 minutes. Great service, thanks.
From greeting to paying, it all was handled professionally. Every interaction I had was filled with appreciation and kindness.
Everyone that was involved with the repair I needed was genuinely helpful and kind. Thank you!
Already wrote it for Carfax do not want to write it again! Sorry about that.
Nate was awesome and so was the technician they knew what they where looking for got us in and got it fixed and no xxxxxxxx
They were thorough in their inspection. The counter staff were friendly. The ride service was very helpful.
They were really friendly and nice and were surprisingly quick would suggest to anyone to try
Professional, timeline of service was right on. Overall did what I needed including a recall fix!
Great people and service. Also good communication on status of vehicle. I always bring my vehicle back.
I was ready to let this thing go and move on, but you keep asking so I'll keep telling you. The experience was terrible in nearly every way. Zero follow up unless I called, long waits on hold, and incorrect diagnosis. I'm not convinced the shop is equipped with the necessary knowledge and skill to work on the RAM 3500 Series trucks they're "certified" to work on.
They need better communication. I was left in the waiting room while Nate went on lunch break & no one told me my car was done.
Service was prompt and technician kept me informed. He informed me of work needed in future
I took my truck in for a recall airbag replacement and the job was completed as far as I know!
Very nice people to work with. They keep you updated on the work being done on your vehicle
Ryan in Finance was amazing to work with, no pressure and made sure I was comfortable with payment and options! For a 45 Year old Guy he was able to relate to me very well and my needs! Thank you Ryan!
I had a scheduled appointment at the dealership for an oil change. When I got there they had at least 3/4 cars still waiting for service. The guy came out and said it would be a wait. Said I would go to the Fast Lane for service and he seemed happy. Got there, got right in and right out. Barely got comfortable and they had it done. Very nice people at the Fast Lane. I will continue to go to the Fast Lane where I get great service.
Had a check engine light come on and Ryan was able to squeeze me in same day, tech diagnosed the issue, and fix the issue. Really appreciate the great customer service & support.
Very pleased with the efficiency and ease of making an appointment with your service department. Enjoyed our experience.
Very friendly staff answered all my questions on the truck in detail on how they would fix it.
Communication while my vehicle was in the shop was great. When I picked it up, Ryan explained what had been done, and asked if I had any other concerns.
I had an excellent experience at [Service Department Name] for my recent oil change and tire rotation! The staff was incredibly friendly and professional, making the entire process seamless from start to finish. I appreciated how quickly they got to work and kept me updated throughout. The service was completed in no time, and my car feels great afterward. The attention to detail and quality of service were top-notch, and I’ll definitely be returning for future maintenance needs. Highly recommend this place for anyone looking for reliable, efficient, and friendly service!
Very informative on what was going on it was nice to see the progress on a tv screen and very thorough
I feel that Nate Razim is probably the best in his dept !!!!! He arranged and made calls to have me picked up after repairs were completed. He treated me as though I was the only customer in the receiving dept. where I brought my car !! Made me feel so special and made my day with his smile and his knowledge about my problem. And I have been a customer for over 30 years !! Thank you Nate
Horrible stay away!!! They don’t return calls, customer service is horrendous! Managers won’t call you back after you left a voicemail. I’m talking about weeks!!! Even when the answering machine says they will call back same day. It took me complaining to get them to do something which also meant having to consistently call and leave voicemails. Kept my car for almost a week and gave a rental but don’t have time to find the issue with your vehicle. so it just sits around. Mind you all the issues I have had is my VERY FIRST ... Read More DealerRater - Apr 1, 2025
I brought my truck in for service on a different day than my appointment. Nate was able to get me squeezed in. I appreciated the courtesy ride, so I didn't have to spend all day at the dealership or pay for an Uber. The work was done the same day. There was good communication on what needed to be done and the cost.
Excellent service, quick, thorough, and very professional at reasonable prices. They are always very polite and accommodating of whatever your vehicle needs for services.
I do not have 15 words to say, I just want to answer your questions
Excellent service Car was done on time and a clear explanation of what was done Thank you
I think I was over charged. It was $147 for an oil change and tire rotation.
A Very professional and accommodating service and sales department. Great communication with excellent follow up
Great people to work with. Nicely done folks, nicely done! Liking the headache rack a lot.
I got there at 730 to originally cancel an appointment at 930am since my husband found the issue (oil filter was not on tight enough) and it was time for a new oil change anyway so I asked if they could do it right then and he said yes. Well techs dont even get in until 8am and then it took until 930 to complete an oil change and your "check" that is usually done.... I should have been told that it would take that long. I would have gone somewhere else.
All of the staff was very knowledgeable and kind. They all made sure I knew I could take the shuttle or get settled and work in the lounge area. Gave the 4/5 for Eau Claire Chrystler Dodge Jeep Ram simply due to the higher costs of any dealership. Got the service and help I needed.
Great experience with Eau Claire Jeep. I was greeted by a friendly staff and provided transpiration to and from work during the service. This is a really good service department and I felt that they were working hard to make me a happy customer. Ryan Buck was super friendly and professional!
Dealership is great to work with, work got done quickly and great service. Would definitely recommend!
Quick, easy and friendly staff! Took less time than what was expected. I would recommend to others!
I worked with Jake and Andrew to get our deal done. They were attentive and accommodating to us.
To make this short and sweet, this was one of the worst dealership experiences I’ve had to date.
The service manager was polite and courteous. But what was supposed to take a little over an hour for the whole appointment turned into a 3 hours. And when I questioned them what was taking so long they said they took my jeep back for "detailing". (Which it did not need, I had it washed the day before). So when I finally got it back I was disappointed in the detail job that supposedly took almost 2 extra hrs because they left lots of dirt and streaks everywhere. I also noticed, when I got home, that the mechanic who worked ... Read More DealerRater - Mar 18, 2025
They did a great job keeping me in the loop about work on my Pacifica recall.
Since purchasing our vehicle it has been a good process this far. We came in for the first oil change and my car was filthy on the outside and they washed it up for me before picking it up the next day.
Friendly, courteous and respectful. I like how quick they respond and help with my service and go above others with a nice vehicle wash. All the staff is very friendly and nice.
Waited 2 hours to get my scheduled oil change done. The time before I waited an hour and a half. I won’t be going back do to oil changes taking that long when other places get it done faster. Had great customer service though
This place is terrible! Was without my car for 4 months, due to being lied to over and over again. DO NOT RECOMMEND!!
Nate did a great job getting the vehicle serviced and ensured that everything we talked about was done.
Little disappointed about the part taking so long to come in had to drive to Arksaw in a Subaru would of thought that the thermostat would be in stock with all the reviews on the internet about therm probelms.the crew was very nice very helpful pleased with the service mate
Very slow to initiate the repair (over one week). Initial bill was $1000 over the quote. They did change the bill once I pointed it out.
The dealer was great to work with no issues at all. They are not pushy
Friendly staff. Disappointing that it took so long to get and appointment. Waited for over a week.
Kinda wasted my time. Brought in my vehicle at 2pm, by 4:30pm, they called to say they ran out of gas to use with the flame to remove the ride on the nuts. I either had the choice to get my car back and bring it back in the next day, or leave it the night. Incredible waste of my time. I won't be bringing the vehicle back for the wheel alignment since they didn't prioritize getting gas for the flame. This wasn't the first time this location has wasted my time. I don't necessarily blame ... Read More DealerRater - Mar 1, 2025
Nate was very professional and courteous. Kept me informed and seemed to care about customer satisfaction.
The customer service was great and the sales reps were friendly and helpful. Would recommend.
I did not ask price of oil change before making appointment…..was,shocked at the bill. Whomever showed me where my car was…said,….it looks like they washed it for you too…..NO, I had just had it washed the day before.
Service was as expected. Disappointed that the prepurchased oil changes were not honored by the new ownership. You would think the liabilities would have been assumed and accounted for in the purchase.
Great service for my oil change. Clean waiting area. Friendly staff. Was able to get in right away. I had a low tire days later that they fixed. Was grateful for shuttle service to and from work. I would recommend this service center!!!
Oil change was fine but greasy fingerprints were left on my dash from checking the cabin filter. I didn’t notice this until I was on the road heading home. I had to clean this up when I got home. This made the experience a bit disappointing. Was unable to give a 100 percent satisfied rating.
The place is clean and they take care their customer right away. And they do a good job
Wonderful customer service . Good short wait time.. The technician that helped me was also very friendly
Secund appointment in a row that took over 2 hours for an oil change, poor communication regarding the delay. The technician on the previous visit lost the wheel lock to undue lug nuts. They gave the car a wash as an apology. I've lost faith in this dealership. General manager said they are working on it and are cleaning up old messeo at the expense of new customers.
Always a good place to do business. Good culture good employees comfortable being there great
All who assisted me with the oil change and inspection on my vehicle were very helpful, willing to answer any questions, and were very personable to work with.
I was very pleased with Eau Claire Chrysler Dodge Jeep Ram as I got my oil changed, tires rotated and safety recall fixed. They were able to answer all questions I had and not to mention the ride service they have is great and really convinient!
Everyone was friendly and took the time to explain the car buying process and paperwork involved.
I bought a 2025 Ram in August of 2025. This is the 2nd time that my vehicle had to be jumped and towed in. In November they just "charged the battery" and then Tuesday February 4th..they did the same thing and sent me on my way. I had 5 appointments that I had to cancel on Tuesday. I was not offered a loaner vehicle "because they did not have one available". I have to bring my vehicle back on Monday , the 17th to have a "draw down test" . Why is my battery going dead on a 2025 ... Read More DealerRater - Feb 8, 2025
All the guys were great, and it was done earlier than expected. I needed a vehicle to drive to do other errands and Brian provided that for me as well! Thank you so much, my truck handles so much better !
Yes.. but no re recommending. I've had my '24 Sahara in twice dealing with the radio having no sound, both times to do a diagnostic test in trying to evaluate the problem. The last trip was on Dec. 15 at which time they told me that replacements had been ordered and they'd contact me when received to schedule the next service. Since the first service date it's now been over a month and still no corrective action.
Service was courteous and fast , would use again when I need it Thank you again
The service was great and I appreciated the lift home and back to the dealership. I would recommend to anyone
Very satisfied with their service and their maintenance to getting things taken care of really quick.