Customer Testimonials
I liked how I could watch my progress in the lobby while waiting, (shown on queue on their tv. ) clean waiting area & bathrooms. Happy with my service!
I was very pleased on how well they handled the situation and corrected it. They were easy to deal with and would recommend them.
I had my vans rotors replaced about 11 months ago by this dealership and they recommended replacement again during last appointment. Did not guarantee their labor or parts. Additionally, recommended CV boot repair during my last maintenance and we didn’t do it and then during this most recent appointment didn’t mention the boot needing to be replaced but instead mentioned other parts needing to be replaced. Seems dishonest and inconsistent in recommendations
Great service as always, staff is always great, and David did a great job of communicating. What was going on with the truck.
Terrible follow-up. Made it clear I needed my truck back in the morning. Didn't get it back until almost 2:00 in the afternoon. Begged my service rep for a reply for two hours via both voicemail and text. Ended up needing to go through the main switchboard to get a response, only to find out my truck had been done for a while and my service rep "had to go home". I had an awful experience here another time and said I'd never be back. Made the mistake of giving it another try because it's the ... Read More DealerRater - Mar 28, 2026
I can never say enough good about this dealership. Start to finish the communication is stellar, each person I encounter is professional, knowledgeable, proficient and friendly. Every service repair suggested or necessary is explained but I am never pressured to accept service I am unable or unwilling to accept at the moment.
The Service team has been a great help and got the vehicle taken care of quickly. Very friendly staff, and the shuttle team is amazing!
Service was good. Done in timely fashion and came out cheaper then I was quoted for service!
Everyone was incredibly attentive and professional throughout the whole process. Great attitudes too with everyone I came in contact with.
Nate took the time during a very busy day to get my brakes changed out following an oil change. He was courteous and kept me informed along the way.
The sales and service advisors do an excellent job at one automotive. Decent place to do business at.
Nice touch to remove the nail and repair the tire at no charge! Thank you
Amazing customer service, and willing to ensure you leave out the lot with something. Thanks
Service was fast and friendly. Recall was taken care of without any issues. Great service I would recommend this dealership
Very helpful from beginning to end. The mechanic was helpful with his explanation of the problem.
It was fabulous amazing the best dealership ever I’ll take my car there every time
So friendly and efficient. Loved the updates and clean lounge area. I was in and out in no time.
Very pleasant staff. Knowledgeable. Quick service. They were able to detail what the issues were and how to fix.
My truck was in for warranty work. They broke a plastic cover that covers the front camera. Never said a word to me til I asked about it. I had a 8 am appointment to check the warning lights out. 2 hrs later without hearing a word I check on the progress. They service guy goes oh I forgot to have it looked at. So a 15 minute appointment ended up taking 3 hrs. I wasnt happy at all
It took a very long time but staff was very nice and apologetic for the delay. Thank goodness for the shuttle service which was extremely helpful.
I bought a one year-old vehicle that has had problems from the start. The worst experience was when I drove three hours to have my front light repaired and after 15 minutes, they told me they had to order the part. I came back a week later driving three hours and waited in the waiting room for 2 1/2 hours for the service manager to come out and tell me they ordered the wrong part. I came back two weeks later driving three hours again arrived and was told that it would be a 1 to 3 hour wait for my vehicle I have not ... Read More DealerRater - Mar 7, 2026
Super service and many, many thanks specifically to Brian Bush who I have enjoyed working with over the years. Brian is a shining star to One Automotive as a senior service advisor and Service Department Director. While no one wants to have expensive repairs, but Brian's smile and can-do attitude reduces the sting of repair bills, thanks Brian!
Communication with David was excellent had may truck repairs done fast and was able to get my on the road
Nate is the most competent service writer i have spoke with in the past 20 years.
They did a great job and got our truck in quick. Would use the service department again.
Quick & easy! Sam & the rest of the crew was great as always! Thank you again!
Amazing people to do service with they do a great job only place I'm coming to
I had my truck in for warranty work, and had to have it in multiple times, and they said I needed 6000 dollars worth of work, and I took it to another shop and none of what they says was wrong was actually wrong
I've written a number of reviews about this dealership. I've compared repairs quotes from the dealership to two separate independent shops in the area and it was far more cost effective to bring my vehicle here for repairs - thus we keep bringing all three of our vehicles here. We're treated fairly and they go above and beyond. In fact, when i was in last week for a number of repairs and mileage reimbursements, I got such honest advice I told Sam "you realize dealerships are supposedly evil and you're proving they're not!" ... Read More DealerRater - Feb 14, 2026
I initially liked my 1st visit. They said they had to order parts and should take a week. I haven't heard from them since and it's been over a week.
Very friendly and helpful staff from sales to service. People make the difference and this dealer has good customer service.
Unorganized, lack of warrenty knowledge, forgetful, to many excuses, (employees out, not with the company any longer, oops we forgot that, only dealt with Samantha when I picked up my truck.
Great service from the dodge jeep ram Chrysler dealership. Fast and easy with little wait time.
Thanks for getting me in in a Friday afternoon for a headlight They did a great job
Friendly staff. Short wait time and comfortable waiting area. This was for an oil change.
Overall, a good experience. The person working the Front Desk was new, but she herself was also a tech. When the oil change was performed, the wrong oil filter was used, and she was able to catch that mistake and correct it. On the one hand, I think it was a significant mistake to put the wrong oil filter in, but on the other hand, your person at the desk was great and I was very thankful to her.
Timely, kind and courteous staff. Clean area to wait in. Should have a car wash!
Fantastic experience. All the amenities there while I waited and loved the video describing what took place. That’s pure genius!
Service was good. There was a new guy working in the service department area. When he wasn't sure about the answer he went and asked somebody. That was great. Better than guessing and saying something that's not correct. The service advisor (Samantha) called after the car was looked at and gave me my options.
Nate and OAG have been great helping me deal with this nightmare. They have gone above and beyond
They are very kind fast and efficient. Great experience. Definitely would come back. Thank you.
I brought my kid’s 2019 Jeep Compass in for three scheduled services:
• Diagnose an auto start service light that appeared after replacing the batteries
• Complete the 4x4 service
• Interior detailing
I had an 8:30 AM appointment two days ago and dropped the vehicle off the night before. I received no updates all day the day of the appointment and had to call at 4:30 PM, only to be told their tech had just started looking at it and it would take another day. None of this was communicated proactively. What is the point of making an appointment?
I was told the auto ... Read More DealerRater - Jan 31, 2026
It is a typical Chrysler, Dodge, Jeep, and Ram dealer where you overpay, but know xxxx’s gonna’ work. Fobs without even a blank key are xx. And key cutting charges with no key? Whatevs..
Great dealership to work with! Answered questions and got me on my way in a timely matter.
Fast service. Everything done well. Don't have any concerns about my service at all.
Oil change like usual had no problems. It was great. I did have a problem with a tire going flat. It had a nail in it. However, your young crew looked at it said it was too close to the sidewall to fix so I needed a new tire, however I stopped into discount tires and lo and behold they fixed it. and low and behold they fixed it so I did not need a new tire And they charged me zero to do so!
No one followed up with the quote or why my camera no longer works. The shuttle was awesome!
Excellent service, communication, customer service, personable, professional, very clean dealership, organized, nice drivers for shuttling
Check engine light came on less than 3 months after purchasing our truck from the dealership. We had purchased a warranty at time of purchase so brought it in under the assumption repairs would be covered. Both my husband and I had to take a half say off work to drop the truck off because they apparently couldn't find a loaner vehicle and we live about 40 minutes from the dealership. We ended up getting a phone call that the warranty would not cover the repairs and were sent an invoice of almost $500 dollars and were told the repairs would take ... Read More DealerRater - Jan 4, 2026
and nice and nice and nice and nice and nice and nice and and and and and and nice
Dropped truck off night before appointment, which was scheduled 2 weeks prior. Was told its a day and half job. Took 3 days to complete. Communication was sparse. I explained it was a work truck that was used daily and needed it back up and running asap. Service advisor just said they had lots of other cars to work on also,
Very friendly place and they get you in for an oil change in a timely manner
For this repair on my 2019 Ram Limited I decided to compare the dealership quote for repairing the Hemi tick, to two other independent auto repair places. I was shocked at the difference. In fact, the first independent auto place bid was so high, I went to a second in town for a comparative bid for the same work. The bids were both $800 higher than the dealership bid. So they must be using better, higher quality parts, right? The parts were listed on the bids so I researched the exhaust manifolds they were each bidding for. The parts were more than ... Read More DealerRater - Dec 26, 2025
Since purchase, the vehicle has experienced multiple issues. The head gasket replacement completed under warranty was significantly delayed after repeated denials that a problem existed. Following that repair, the vehicle continues to exhibit persistent issues consistent with transmission-related concerns, which I believe have been present since the time of purchase.
Although your service department has stated that no diagnostic trouble codes were found during inspection, I am able to retrieve codes independently, including an O2 sensor fault, for which I have documented proof.
Despite multiple voicemail and text messages over the past weeks requesting a maintenance inspection, I have received ... Read More DealerRater - Dec 25, 2025
I stopped in to the Express Lane for an oil change. Service was good and I was made aware of future items that need repair. The cost of the oil change is the highest I have had to pay. Not happy about the increase.
I was in and out and with my business that’s what I like they checked over everything on my vehicle
Greaf service very communicative. Would recommend them to anyone needing service on their jeep and want it to get done right the first time
Stand behind their vehicles and customer, might have to go higher then the General Sales Manager to make it happen though
It was an easy transition while issuing a loaner car and the people were very nice.
didn't actually look at anything. tried to up charge me for things i didn't actually need. missed my leaking back struts.
Eau Claire Chyrsler is by far the best Dealership I have been to in serveral years. This Dealership exceeds my expectations, on Qualiy, Customer Service and Price/cost.
Nate is just a really nice person, as are all the technical folks that check me in and service my van. I thank you for this service, as I have a long trip ahead of me in all sorts of weather and road conditions. I know my van will perform very well. I am heading to Missouri and then Long Beach California. The Van performs very well in all conditions. The only ... Read More DealerRater - Dec 13, 2025
Great service! The team was very professional and personable. The info board is a nice feature for keeping up to date of the vehicle status.
Staff were friendly and the customer lounge area was comfortable with reasonable accommodations while awaiting service completion.
Professional service and great communication to the customer. The info board in waiting room is nice too
Everyone there is friendly & helpful, got us water & coffee. Our sales guy Jake was great. He made the process fast & easy. Great team there. Will recommend to others.
Great job! Quick & Efficient especially for a Saturday service . Thank you I greatly appreciate it
It was nice that they were able to get me in same day and was still exceptional service
I need some recall issues checked. I was out in under an hour. It was Thanksgiving week so I really appreciated getting back on the road so quickly.
They took care of the problem. They were easy to easy to work with. Work done in timely manner.
Sam is fantastic! The one Auto Group is awesome they take care of everything and everyone
Resolved my issue. They were polite when I had to change appt date two times.
I've tended to get service from shops other than dealerships, but this dealer has changed my perspective. Everyone was very helpful, informative, and provided great service.
Customer service was amazing and honesty and integrity. Cannot say enough on the service I received
Can count on Ryan, Devon and Nate team to take care of my service and buying needs.
It was great experience and I even got my phone back. very good customer service
Parts department was very helpful in finding the right replacement tire for my truck. they made my selection easy
The front desk person was very professional and personable. The whole process was efficient and pleasant
I went in with a very difficult problem. I was helped tremendously. Thank you team for your help.
Nate took great care of me while my vehicle was being inspected for a recall. He kept me informed on the status and gave an estimate of how long it would take to complete. Customer service that makes me want to come back the next time we need a vehicle serviced.
Very quick and efficient! Everyone is always so friendly and courteous. Appreciate no appointment needed!
Nate went above and beyond during my service issues!! He kept me informed and worked really hard to provide the best service possible
They left me sitting in the waiting room for an extra 30min. It said processing paperwork so I knew they were done and I finally had to go find the guy. Head he got stuck in a phone call which is not what he was doing when I found him. Regardless, someone should have come and got me so I could leave. Not impressed
They always fit me in and I always have a great experience. Pleasant and friendly staff.
Your service department more than tripled the cost of parts and didn't address the issue. Instead they replaced other parts and didn't address the issue I brought it in with. They were able to assess the leak but waited until after the first repair to quote a new repair at over 7k. 6k in parts that I can buy for 1/5 the cost they quoted. Absolutely unacceptable the amount of price gouging your service team and writer practice. All platforms will get a review with data supporting this visit. Unless there us something your team is willing to compensate ... Read More DealerRater - Nov 16, 2025
Sam was awesome! I went there to have a tire replaced. Sot me in an out in less than hour!
The dealership is excellent. Nate, in particular, for this last appointment is just exceptional. Takes good care of me and my van for service ....goes above and beyond the call of duty
had to wait over a week for the apt so the part would be there to replace for my recall. dropped it off on the day of the apt, and the work couldn’t be done because the part wasn’t even there. was then told it would be done the next morning. was then told at 1030am the next day it would be done in 2hrs. it didn’t get finished until almost 4pm, and then they tried to charge me double. i had to point out that’s not what i signed off on, then the price was ... Read More DealerRater - Nov 15, 2025
Salesman,Gabe, was very informative and very pleasant to talk to. The sales staff was wonderful to do business with. Any issues with the vehicle were taken care of immediately. Highly recommend this dealership.
Helped me out when I wasn’t able to take car in. They picked it up and dropped it off while I was at work. Excellent
They went the extra mile to get the work done right even when the warranty was difficult to work with.
Was in/out 30 min. Pleasant and professional service. Waiting room clean and comfortable. Was in for recall fix
My experience here was completely positive. Everyone I talked with was friendly and professional, the shuttle driver was particularly nice. My cars problems were all fixed and everything is working great. I really liked the text links that kept me informed.
Excellent service, appreciated the ride home while I waited, was kept informed of progress. We did a 70000 mile check along with an oil change, very nice to have the dealer cover everything.
My advisor was very helpful with letting me know how my repair was going. The service was very fast.
Always great service, excellent communication. I was impressed with the video text. Everything is clean and neat.
They were friendly, and I had good communication with them throughout the day. Thanks to all of you.
Ordered tires on the phone and got them placed on my vehicle within the same week.
We needed a slow tire leak fixed before leaving the airport in the morning. Service was timely and courteous.
I am impressed with Nate and the service team. They are very thorough and communicate well.
I took my RAM truck in for some programming to activate some features I had added. The process was fast and streamlined. They did exactly what I wanted and kept cost to a minimum.