Customer Testimonials
Ryan in Finance was amazing to work with, no pressure and made sure I was comfortable with payment and options! For a 45 Year old Guy he was able to relate to me very well and my needs! Thank you Ryan!
I had a scheduled appointment at the dealership for an oil change. When I got there they had at least 3/4 cars still waiting for service. The guy came out and said it would be a wait. Said I would go to the Fast Lane for service and he seemed happy. Got there, got right in and right out. Barely got comfortable and they had it done. Very nice people at the Fast Lane. I will continue to go to the Fast Lane where I get great service.
Had a check engine light come on and Ryan was able to squeeze me in same day, tech diagnosed the issue, and fix the issue. Really appreciate the great customer service & support.
Very pleased with the efficiency and ease of making an appointment with your service department. Enjoyed our experience.
Very friendly staff answered all my questions on the truck in detail on how they would fix it.
Communication while my vehicle was in the shop was great. When I picked it up, Ryan explained what had been done, and asked if I had any other concerns.
I had an excellent experience at [Service Department Name] for my recent oil change and tire rotation! The staff was incredibly friendly and professional, making the entire process seamless from start to finish. I appreciated how quickly they got to work and kept me updated throughout. The service was completed in no time, and my car feels great afterward. The attention to detail and quality of service were top-notch, and I’ll definitely be returning for future maintenance needs. Highly recommend this place for anyone looking for reliable, efficient, and friendly service!
Very informative on what was going on it was nice to see the progress on a tv screen and very thorough
I feel that Nate Razim is probably the best in his dept !!!!! He arranged and made calls to have me picked up after repairs were completed. He treated me as though I was the only customer in the receiving dept. where I brought my car !! Made me feel so special and made my day with his smile and his knowledge about my problem. And I have been a customer for over 30 years !! Thank you Nate
Horrible stay away!!! They don’t return calls, customer service is horrendous! Managers won’t call you back after you left a voicemail. I’m talking about weeks!!! Even when the answering machine says they will call back same day. It took me complaining to get them to do something which also meant having to consistently call and leave voicemails. Kept my car for almost a week and gave a rental but don’t have time to find the issue with your vehicle. so it just sits around. Mind you all the issues I have had is my VERY FIRST ...
I brought my truck in for service on a different day than my appointment. Nate was able to get me squeezed in. I appreciated the courtesy ride, so I didn't have to spend all day at the dealership or pay for an Uber. The work was done the same day. There was good communication on what needed to be done and the cost.
Excellent service, quick, thorough, and very professional at reasonable prices. They are always very polite and accommodating of whatever your vehicle needs for services.
I do not have 15 words to say, I just want to answer your questions
Excellent service Car was done on time and a clear explanation of what was done Thank you
I think I was over charged. It was $147 for an oil change and tire rotation.
A Very professional and accommodating service and sales department. Great communication with excellent follow up
Great people to work with. Nicely done folks, nicely done! Liking the headache rack a lot.
I got there at 730 to originally cancel an appointment at 930am since my husband found the issue (oil filter was not on tight enough) and it was time for a new oil change anyway so I asked if they could do it right then and he said yes. Well techs dont even get in until 8am and then it took until 930 to complete an oil change and your "check" that is usually done.... I should have been told that it would take that long. I would have gone somewhere else.
All of the staff was very knowledgeable and kind. They all made sure I knew I could take the shuttle or get settled and work in the lounge area. Gave the 4/5 for Eau Claire Chrystler Dodge Jeep Ram simply due to the higher costs of any dealership. Got the service and help I needed.
Great experience with Eau Claire Jeep. I was greeted by a friendly staff and provided transpiration to and from work during the service. This is a really good service department and I felt that they were working hard to make me a happy customer. Ryan Buck was super friendly and professional!
Dealership is great to work with, work got done quickly and great service. Would definitely recommend!
Quick, easy and friendly staff! Took less time than what was expected. I would recommend to others!
I worked with Jake and Andrew to get our deal done. They were attentive and accommodating to us.
To make this short and sweet, this was one of the worst dealership experiences I’ve had to date.
The service manager was polite and courteous. But what was supposed to take a little over an hour for the whole appointment turned into a 3 hours. And when I questioned them what was taking so long they said they took my jeep back for "detailing". (Which it did not need, I had it washed the day before). So when I finally got it back I was disappointed in the detail job that supposedly took almost 2 extra hrs because they left lots of dirt and streaks everywhere. I also noticed, when I got home, that the mechanic who worked ...
They did a great job keeping me in the loop about work on my Pacifica recall.
Since purchasing our vehicle it has been a good process this far. We came in for the first oil change and my car was filthy on the outside and they washed it up for me before picking it up the next day.
Friendly, courteous and respectful. I like how quick they respond and help with my service and go above others with a nice vehicle wash. All the staff is very friendly and nice.
Waited 2 hours to get my scheduled oil change done. The time before I waited an hour and a half. I won’t be going back do to oil changes taking that long when other places get it done faster. Had great customer service though
This place is terrible! Was without my car for 4 months, due to being lied to over and over again. DO NOT RECOMMEND!!
Nate did a great job getting the vehicle serviced and ensured that everything we talked about was done.
Little disappointed about the part taking so long to come in had to drive to Arksaw in a Subaru would of thought that the thermostat would be in stock with all the reviews on the internet about therm probelms.the crew was very nice very helpful pleased with the service mate
Very slow to initiate the repair (over one week). Initial bill was $1000 over the quote. They did change the bill once I pointed it out.
The dealer was great to work with no issues at all. They are not pushy
Friendly staff. Disappointing that it took so long to get and appointment. Waited for over a week.
Kinda wasted my time. Brought in my vehicle at 2pm, by 4:30pm, they called to say they ran out of gas to use with the flame to remove the ride on the nuts. I either had the choice to get my car back and bring it back in the next day, or leave it the night. Incredible waste of my time. I won't be bringing the vehicle back for the wheel alignment since they didn't prioritize getting gas for the flame. This wasn't the first time this location has wasted my time. I don't necessarily blame ...
Nate was very professional and courteous. Kept me informed and seemed to care about customer satisfaction.
The customer service was great and the sales reps were friendly and helpful. Would recommend.
I did not ask price of oil change before making appointment…..was,shocked at the bill. Whomever showed me where my car was…said,….it looks like they washed it for you too…..NO, I had just had it washed the day before.
Service was as expected. Disappointed that the prepurchased oil changes were not honored by the new ownership. You would think the liabilities would have been assumed and accounted for in the purchase.
Great service for my oil change. Clean waiting area. Friendly staff. Was able to get in right away. I had a low tire days later that they fixed. Was grateful for shuttle service to and from work. I would recommend this service center!!!
Oil change was fine but greasy fingerprints were left on my dash from checking the cabin filter. I didn’t notice this until I was on the road heading home. I had to clean this up when I got home. This made the experience a bit disappointing. Was unable to give a 100 percent satisfied rating.
The place is clean and they take care their customer right away. And they do a good job
Wonderful customer service . Good short wait time.. The technician that helped me was also very friendly
Secund appointment in a row that took over 2 hours for an oil change, poor communication regarding the delay. The technician on the previous visit lost the wheel lock to undue lug nuts. They gave the car a wash as an apology. I've lost faith in this dealership. General manager said they are working on it and are cleaning up old messeo at the expense of new customers.
Always a good place to do business. Good culture good employees comfortable being there great
All who assisted me with the oil change and inspection on my vehicle were very helpful, willing to answer any questions, and were very personable to work with.
I was very pleased with Eau Claire Chrysler Dodge Jeep Ram as I got my oil changed, tires rotated and safety recall fixed. They were able to answer all questions I had and not to mention the ride service they have is great and really convinient!
Ab cd ef gh i j k l m n o p q r s t u v w x y z
Everyone was friendly and took the time to explain the car buying process and paperwork involved.
I bought a 2025 Ram in August of 2025. This is the 2nd time that my vehicle had to be jumped and towed in. In November they just "charged the battery" and then Tuesday February 4th..they did the same thing and sent me on my way. I had 5 appointments that I had to cancel on Tuesday. I was not offered a loaner vehicle "because they did not have one available". I have to bring my vehicle back on Monday , the 17th to have a "draw down test" . Why is my battery going dead on a 2025 ...
All the guys were great, and it was done earlier than expected. I needed a vehicle to drive to do other errands and Brian provided that for me as well! Thank you so much, my truck handles so much better !
Yes.. but no re recommending. I've had my '24 Sahara in twice dealing with the radio having no sound, both times to do a diagnostic test in trying to evaluate the problem. The last trip was on Dec. 15 at which time they told me that replacements had been ordered and they'd contact me when received to schedule the next service. Since the first service date it's now been over a month and still no corrective action.
Service was courteous and fast , would use again when I need it Thank you again
The service was great and I appreciated the lift home and back to the dealership. I would recommend to anyone
Very satisfied with their service and their maintenance to getting things taken care of really quick.
Very good job of one girl handling multiple people she had no help please get more people and have her train them
Excellent service was quick, staff was courteous and the team working in my truck did an excellent job.
Jeep was in for a routine oil change. I didn't hear from the service center, so after 5 hours I called them to find out what was going on. Was told the Jeep was done, but they had put a big scratch in the drivers door while putting it on the lift. I was promised they would take care of it, but so far 2+ weeks later I have heard nothing.
Lies after lies after lies Lies after lies after lies Lies after lies after lies
Courteous and knowledgeable, the service department took care of my recall issue in a timely manner.
I like the response in the service dept. I plan to purchase my next vehicle from you as well. Hon Ear and straight !
Cory was great. Knowledgeable and friendly. Was my first time there, and with speedy response and service.
Truck was in for a re-call. First time I brought in computer was down so I had to reschedule. Very helpful in getting this done.
Oil changes are getting more expensive every year of course.... but, There is something to be said for being able to get my car serviced within an hour of arriving. I tried my regular dealer and could not get in for over a week and I had a couple of long drives ahead, so having E C Chrysler Express Lane to get the job done right and fast is great for me. I have 225,000 miles on my original brakes and wanted to verify the fact that I have thousands of miles to go before the pads wear enough to change 8...
We bought our Jeep in 2021. We recently moved to Wisconsin and needed a new dealer. We bought an extended warranty. When we brought the Jeep in for service we mentioned the warranty. They said we needed to get a copy from the other dealer. We were able to do that finally, but when I told the service technician he said there is nothing they can do to help us because the service was all ready done. I had not even paid for it yet. couldn't they have gotten it approved before I paid? It is not like the service ...
Great service and I was in and out of there in one hour. It was perfect.
Cory took care of my needs quickly and I was back on the road in no time.
They were courteous, through and fast. Great service! I'm glad I switched to get my auto service here.
Top-notch dealership that always goes above and beyond! The sales team is knowledgeable and helpful, making the car-buying process smooth and enjoyable. The finance team offers clear options and works hard to find the best deals. Plus, the service team is efficient and reliable. Highly recommend for anyone looking to buy or service their vehicle!
Very good time to finish and good communication from the customer service and tech person.
I took a car in to have the brakes replaced. The next day, my daughter drove the car and it made a loud grinding sound when braking. She was able to limp it back to the shop. The first advisor told her it was “normal” to have noise after a brake change, but thankfully my daughter insisted the noise wasn’t normal. When they checked out the car, they found that the tech didn’t put the bolts back in the calipers. When I called the shop and talked to the manager, he said sorry and blamed it on a ...
Great turnaround time. Very helpful and was very impressed with the ability to get an appointment as soon as I could
Fast, friendly, and convenient service. Staff and service manager very knowledgeable. Got my oil changed, tires rotated, and recall done in a short amount of time.
Mondays service call was excellent. The staff was very friendly and explained everything in detail. Very happy. The work that was done this fall - repair broken seat belt, was done ok, but in the process of the repair, the door locking system was messed up. We had to stop up two different times to get that fixed. The people involved with the locking system were very friendly. I was very disappointed with Dodge - I filled out a rating and explained that the seat belt was broken during manufacturing and I was very very disappointed in their workmanship. I ...
Got an oil change and tire rotation and asked them to check a tire for a leak. Never rotated my tires, went back in the next day to ask since the same tire was causing issues. They said they rotated them, they didn’t, found the leak, patched it and STILL didn’t rotate them. Asked them to put on new wipers and they put on the wrong size. 400 dollars later, not.worth.it.
Great services at reasonable prices. The staff is friendly, knowledgeable, courteous, professional, thorough, and delivers very speedy service. I have taken my Altima there for services since 2018.
The prices are too high. They charged me $15 for a technician to replace the battery in my key fob. I watched him and it took him less than 2 minutes. Other prices are not competitive with market. I plan to go elsewhere.
Buyer beware! Bought a vehicle that has been back to be (fixed)twice in the first week. Was told, used truck with miles on it, what did you expect. Wrote a check at a so called reputable dealer. Worst purchase of my life. Do not trust the vehicle, will lose thousands on this deal. Very disappointing!
Misdiagnosed the problem. Put a $1000 starter in and it still left us stranded. If they would have bench tested the starter they would have found it was good. We fixed it ourselves when we found a loose ground wire. Also did partially fix our steering wheel buttons, but didn't fix the Cruze control, which was mentioned from the beginning. Then tried to charge us to diagnose the Cruze problem the second time, when they should have done it to begin with. Not impressed, probably won't be back.
I do not want to be forced to write a 15 word minimum re view
The entire staff that was working that day [Friday] were extremely kind respectful and knowledgeable.
Great customer service, the staff were flexible and helpful! They were attentive without being pushy and helped me purchase the vehicle I wanted quickly and efficiently.
Andrew was a great help listening to my concerns that were not previously resolved. He did a great job staying in communications. He also apologized for the issues not being identified/corrected earlier. Lastly, I had been told I would have to utilize the shuttle but, Andrew went above & beyond getting me a loaner with a full tank of gas. Way to go Team!!!! Just a suggestion though, with the quick oil change, they really should pay closer attention to the 20 point inspection. Make sure oil sensor is reset, check tires, fluids, lights etc…That was all corrected with ...
Very courteous and friendly staff professional and knowledgeable very welcoming attitude displayed by everyone I met
Always friendly and helpful. They were very fast with my recall and informative on what needed to be done
Nice people. Nice waiting room and not too long of a wait but the price was really high.
Gabe Mawby was excellent sales person very knowledgeable very polite to my wife he has already patronized my business called my wife by name very impressive!
Got me in quickly when I reported the issue. The service was friendly and efficient.
Everyone super friendly and very helpful. Communication is great between calls and texts to keep me updated
The Ram vehicle I was interested in was on the lot. The salesmen were friendly, helpful, and knowledgeable about the sale.
Very friendly staff as well as excellent root beer. I will be returning to this location!
Thank you for taking such good care of my daughter and her 2 young children as she was stranded on the expressway during rush hour. Very professional, speedy service and excellent diagnosis. They even took care of the towing logistics to get the vehicle on your lot. We would certainly consider your Dealership to replace our current model if you had one affordable. My daughter is a full time working single mother with 2 active toddlers generating a limited income in, as I am certain you are aware, a very difficult economy. Thank you again.
Shop was great was able to get my truck in quick and back timely but had a bit of an issue getting updates from the Service writers
Got us in right away for a recall and helped us with tires and great prices
It shouldn't take an hour and a half for oil change and tire rotation.
Bought a used vehicle. Had an issue. They fixed it without a fuss. VERY Impressed. All employees were helpful, respectful, professional.
Dropped my car off for maintenance oil change. 4 hours later still no call saying it was done! It had evidently been done a long time!
Salesperson was great to work with. Only complaint was we didn't receive a full tank of gas. Have never purchased a vehicle before and didn't leave with a full tank.
I had an awesome experience purchasing my new Jeep from Eau Claire Chrysler Dodge Jeep Ram, One Automotive. Devon & the crew were top notch. They answered all my questions & helped me through the purchasing process. I highly recommend them to anyone looking to purchase a vehicle.